General Information

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Our Board Certified Healthcare Professionals are more than happy to discuss your results with you. 

If you require follow up care, counseling or access to healthcare resources, we can help you. 

For help, please contact our Patient Success team at customerservice@virusgeeks.com

or 1-800-731-8815. Prompt #2 for support. Available Monday - Saturday 7am - 6pm, Sunday 7am - 6pm Pacific Time. 

No cost to you if you have insurance. There is no copayment if you take a Virus Geeks COVID-19 test.

Yes, unless your organization has an arrangement with Virus Geeks.

COVID tests are free. If your insurance company sends you an explanation of benefits (E.O.B.) that could look like a bill, you are not responsible for the cost for a COVID test. 

Taking a Virus Geeks COVID-19 test is very easy, comfortable, and takes only a minute to complete. Learn how to do a COVID-19 test here.

No. But, to save time, we recommend registering before go to your test location. To register, choose a test site from here.    

If your organization partners with Virus Geeks to provide you with COVID-19 testing, your organization will provide you with a link to register OR sign up and create an account. Click on the link given to you and follow the instructions.

If you need help, contact us at customerservice@virusgeeks.com

When your test results are available, you’ll receive an email and/or a text message notification. If you have an account with us, simply log in to your account by clicking here to view your test results.

If you don’t have an account with us, follow the instructions below. Be sure to have the test kit number ready when you begin. This barcode can be found on the card that either came in your sample kit or was given to you during sample collection.

1. Click this link

2. Enter your date of birth

3. Enter the test kit number (barcode)

4. Click the Submit button to view your test results

Your test confirmation email or text message will have a copy of your barcode. If you can't locate your barcode, contact Virus Geeks support at customerservice@virusgeeks.com or call 1-844-737-8580.

We’ll send a text to the phone number you provided and/or an email notification based on your preference.  You can also visit https://my.virusgeeks.com/results to check if your results are ready. You’ll need to enter your date of birth and the test barcode.