Billing Policy

COVID-19 testing could be reimbursed by your health insurance or through a Federal government plan, with no out-of-pocket expense to you, when billed to your health insurance plan or the Federal government.

Virus Geeks, its subsidiaries, or partners will submit a claim to your health insurance plan on your behalf either for a COVID-19 test in the amount of $300 or specimen collection for $80. If your insurance company does not pay for the full amount for the COVID-19 test, you are not responsible for the balance. 

Insurance reimbursement can be a slow and confusing process, especially if your healthcare plan is not up to speed on Federal guidelines for covering the cost for a COVID-19 test. Here's what you can expect and how to get help if you have any questions.

Your insurance company may send you an Explanation of Benefits (EOB) that may look like a bill. However, it’s a summary of the claim we submitted and the reimbursement status. The EOB may state “Patient’s Responsibility” and a dollar amount. Since we do not ask for co-payments or balance bill patients for COVID testing, you don't owe this amount - your test is free.

In the event your insurance company pays you by check, please forward the payment to Virus Geeks and endorsing the back of the check with your signature and the words “pay to the order of Virus Geeks."

Please mail signed check and copy of the EOB to:

Virus Geeks Inc

3010 LBJ Freeway, Suite 1200, Dallas, Texas 75234

For checks made payable to Matrix Diagnostics:

Matrix Diagnostics Inc (Laboratory Partner)

3790 El Camino Real #1172

Palo Alto, CA 94306

Effective April 1, 2023, Matrix Diagnostics no longer provides COVID-19 molecular diagnostic testing. 

If you have any questions about the payment process, your EOB, or any other correspondence from your insurer, please contact customersupport@virusgeeks.com or 1-800-731-8815. Prompt #2 for support.